At the start of the COVID-19 pandemic, financial institutions and specialty finance organizations were hoping to withstand the impacts of the crisis and eventually return to pre-pandemic operations. But following a year of persistent challenges, the impacts of COVID-19 are shifting customer behavior and redefining business for the long term. 2020 ushered in a new era of accelerated digital initiatives. Companies in many industries, including financial services, have responded by reexamining their business models and leveraging technology to increase revenues, improve operational efficiencies and mitigate risk.

Download (1.9 MB)