Artificial intelligence (AI) is one of the most transformative forces of the 21st century, and it is becoming an integral part of digital government worldwide. Governments’ use of AI can facilitate automated and tailored internal processes and public services, foster better decision making and forecasting, improve fraud detection and improve public servants’ job quality and learning – all with tangible impacts. For example, The Alan Turing Institute estimates that the AI could automate 84% of repetitive public service transactions in the United Kingdom, saving the equivalent of 1 200 person-years of work annually. Despite its promise, government AI use trails the private sector.

Download (5.5 MB)